Refund policy
We hope you love your purchase from Wax n Wicks, but if something’s not right, here’s how we handle returns and refunds:
🕯️ Returns
Since all our products are handmade in small batches, we do not accept returns unless the item is damaged or incorrect.
📦 Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, we’re here to fix it! Please:
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Contact us within 2 days of receiving your package
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Include clear photos of the item and packaging
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Let us know your order number
We’ll review and offer a replacement or refund, depending on the issue.
💳 Refunds
Once your claim is approved:
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Refunds (if applicable) will be processed to your original payment method
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Please allow 5–7 business days for the refund to reflect in your account
❌ Non-Refundable Items
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Custom or personalized orders
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Sale items
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Items damaged due to misuse or accidents after delivery
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Slight color, scent, or design variation (this is natural with handmade products)
🔁 Exchanges
We don’t offer exchanges at this time. If your item is damaged or incorrect, we’ll replace it with the same or a similar item.